Everyone has heard the trite expression, “the customer is always right.” Regardless of whether or not you believe the saying, if the customer thinks he is right but does not feel the business supports his thinking, then chances are he will not come back. In this economy, businesses cannot afford to lose customers. So, how can a business keep their customers happy and coming back? In this video, Reporter Abby Johnson lists 5 ways businesses can do just that. They are:
1. Be Consistent
2. Meet Customer Requirements
3. Meet Staff Requirements
4. Meet Organization Requirements
5. Strive for Excellence
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