Are you aware of all the business tools available through Google Apps? There are over 100 integrated business apps and 9 were added just this week. In this SmallBusinessNewz broadcast, Abby Johnson lists and explains what each of the 9 is capable of doing.

What does it take to be a leader? Although it can be defined in many different ways, a true leader takes his personal characteristics and puts them toward a specific goal or cause. Interestingly enough, being a business owner does not instantly make a person a leader.

How often do you take a few extra minutes to make sure that you are truly pleasing your customers and vendors? More often than not, businesses get too busy with all their other obligations that they fail to go above and beyond.

Business owners and managers go through several different stages in business. Some are good, and some are bad. However, there are 3 distinct phases in which they are forced to focus on the future of the business. SBN reporter Abby Johnson discusses these three stages in this video broadcast.

According to the latest report from the Association of Certified Fraud Examiners, employee fraud is very real in the United States and throughout the world. Unfortunately, small businesses are especially vulnerable to it. The good news is that there are ways to prevent it. In this video broadcast, Abby Johnson explains multiple ways that it can be avoided.

When customers yell at you, it’s hard to keep your cool and respond graciously. According to psychologists, the reason for this behavior is the Fundamental Attribution Error (FAE). It occurs when people attribute responsibility for behavior to a person as opposed to a situation.